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Rummy App Privacy Policy

Your Privacy is Our Priority

At Rummy App, we understand that trust is the foundation of every player’s relationship. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our Platform.

We are committed to compliance with India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and international data protection standards. By using our Platform, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Information You Provide

When you register and use our services, we collect:

Account Information:

  • Full name, date of birth, gender
  • Email address and mobile number
  • Username and encrypted password

KYC Documentation:

  • Government-issued ID (Aadhaar, PAN, Passport, Driver’s License, Voter ID)
  • Proof of address
  • Photographs for facial verification
  • Bank account details for withdrawals

Transaction Information:

  • Deposit and withdrawal history
  • Payment method details (stored securely by payment gateways)
  • Bonus and promotional usage

Communication Data:

  • Customer support interactions
  • Feedback and survey responses

1.2 Information We Collect Automatically

Device and Technical Information:

  • IP address, device ID, operating system
  • Browser type and version
  • Mobile network information

Usage Data:

  • Gameplay statistics, game history, session duration
  • Feature usage patterns
  • Crash reports and error logs

Location Data:

  • Geo-location to verify state-wise eligibility (as required by law)

2. How We Use Your Information

We use your data for the following purposes:

2.1 Core Services

  • Account creation and management
  • Processing deposits and withdrawals
  • KYC verification and compliance with Indian gaming regulations
  • Providing customer support

2.2 Platform Improvement

  • Analyzing gameplay patterns to enhance user experience
  • Detecting and preventing technical issues
  • Developing new features based on user behavior

2.3 Security and Fraud Prevention

  • Identifying suspicious activities and potential fraud
  • Monitoring for collusion, bot usage, and cheating
  • Ensuring fair play through behavioral analysis

2.4 Legal Compliance

  • Complying with Indian gaming laws and regulations
  • Responding to legal requests from courts or government authorities
  • Tax reporting (TDS deduction as per Indian tax laws)

2.5 Marketing and Communication

  • Sending promotional offers, bonuses, and updates (you can opt out)
  • Personalized game recommendations
  • Responsible gaming reminders

We will never sell your personal information to third parties.

3. How We Protect Your Data

3.1 Technical Security Measures

  • 256-bit SSL encryption for all data transmission
  • End-to-end encryption for payment information
  • Secure servers with firewalls and intrusion detection systems
  • Regular security audits by independent cybersecurity firms

3.2 Access Controls

  • Role-based access limitations within our organization
  • Multi-factor authentication for administrative access
  • Regular employee training on data protection

3.3 KYC Data Protection

  • KYC documents are stored in encrypted, isolated databases
  • Access limited to authorized compliance personnel only
  • Automatic redaction of sensitive portions where applicable

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

  • Payment gateways (for processing transactions)
  • KYC verification partners (for identity authentication)
  • Cloud storage providers (with strict contractual safeguards)
  • Customer support tools

All third-party partners are bound by confidentiality agreements and comply with Indian data protection laws.

4.2 Legal Requirements

We may disclose your information when required to:

  • Comply with court orders, legal processes, or government requests
  • Enforce our Terms and Conditions
  • Protect our rights, property, or safety, or that of our users
  • Investigate fraud or security breaches

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity. You will be notified of such changes.

5. Your Privacy Rights

Under the DPDP Act, 2023, you have the following rights:

5.1 Access and Correction

  • Request a copy of your personal data we hold
  • Correct inaccurate information through your account settings

5.2 Data Deletion

  • Request deletion of your account and associated data (subject to legal retention requirements)

5.3 Consent Withdrawal

  • Withdraw consent for marketing communications at any time
  • Opt out of non-essential data processing

5.4 Data Portability

  • Request your data in a structured, commonly used format

5.5 Complaint Rights

  • Lodge complaints with our Data Protection Officer
  • Escalate to the Data Protection Board of India if unsatisfied

To exercise these rights, contact: privacy@[yourrummyapp].com

6. Data Retention

We retain your personal information:

  • Account data: As long as your account is active
  • Transaction records: For 7 years (as required by Indian financial regulations)
  • KYC documents: For 5 years after account closure (regulatory requirement)
  • Communication logs: For 2 years

After retention periods expire, data is securely deleted or anonymized.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login status
  • Analyze Platform usage and performance
  • Deliver personalized content

You can control cookie settings through your browser, but disabling cookies may affect Platform functionality.

8. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing information.

9. Children’s Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we discover such data, we will delete it immediately.

10. International Data Transfers

Your data is primarily stored on servers located in India. If international transfers are necessary, we ensure adequate safeguards through:

  • Standard contractual clauses
  • Equivalent data protection measures

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in legal requirements
  • New features or services
  • Improved data protection practices

Material changes will be communicated via email or prominent Platform notifications. Continued use after updates indicates acceptance.

12. Contact Us

For privacy-related questions, concerns, or to exercise your rights:

Data Protection Officer:
Name: [DPO Name]
Email: privacy@[yourrummyapp].com
Phone: +91-XXXXXXXXXX
Address: [Complete Registered Address]

Customer Support:
Email: support@[yourrummyapp].com
Live Chat: Available 24/7 on the Platform