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Contact Us: We're Here to Help 24/7

At Rummy App Game, exceptional player support is our top priority. Our dedicated team is ready to assist you around the clock with questions about deposits, KYC verification, game rules, technical issues, or any feedback you want to share. We are committed to resolving your queries quickly and efficiently.

Multiple Ways to Reach Us

1. Live Chat Support (Recommended – Fastest Response)

Get instant help from a trained specialist right within the app. This is the fastest way to get support, with an average response time of under 2 minutes.

  • Availability: 24 hours a day, 7 days a week.
  • Best For: Urgent issues, deposit/withdrawal queries, gameplay questions, and technical problems.
  • How to Access: Open the app, tap the “Help” or “Support” icon, and select “Live Chat”.

2. Email Support

For detailed queries, documentation submission (like KYC), or non-urgent matters, you can email us. Response time is typically within 6-12 hours for most queries.

  • General Support & Queries: support@[yourrummyapp].com
  • KYC Verification: kyc@[yourrummyapp].com
  • Payments & Withdrawals: payments@[yourrummyapp].com
  • Feedback & Suggestions: feedback@[yourrummyapp].com

Tip: Always include your registered User ID or Email ID for faster resolution.

3. Phone Support

Speak directly with a customer care representative for immediate assistance.

  • Customer Care Number: +91-XXXX-XXX-XXX (Available in English, Hindi, and regional languages)
  • Toll-Free Support (India Only): 1800-XXX-XXXX
  • Availability: Monday to Sunday, 8:00 AM – 11:00 PM IST.
  • Best For: Urgent account issues, payment concerns, and complex technical problems.

Help Center & FAQs

Before contacting us, check our comprehensive Help Center on our website. Over 85% of common queries are answered instantly in our detailed articles on topics like deposits, KYC, withdrawal processes, game rules, and responsible gaming.

Grievance Redressal Mechanism

If your concern has not been resolved through the regular support channels within 7 business days, you may escalate the issue to our appointed Grievance Officer.

  • When to Contact: For unresolved issues, formal complaints about platform operations, or disputes related to payments and account suspensions.
  • Grievance Officer Email: grievance@[yourrummyapp].com
  • Response Timeline: The Grievance Officer will acknowledge your complaint within 48 hours and provide a resolution within 15 working days.

Important Information for Faster Service & Safety

What to Include in Your Query

Please provide the following information to help us assist you faster:

  • Your registered User ID / Player ID.
  • A detailed description of the issue.
  • Screenshots (if applicable) and Transaction ID (for payment queries).

Safety Reminder: Beware of Fraud

We will never ask for your password via email, phone, or chat. Official communication will only come from an @[yourrummyapp].com email address. Never share your password with anyone, including our support team. Report any suspicious communication to security@[yourrummyapp].com immediately.

Your trust is our most valuable asset, and we promise to resolve your issues with professionalism and care.